Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require that you first contact us with your name and order number to begin the return/exchange process.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@gekkopopoutcovers.com.
Exchanges
If your item has arrived defective or damaged you are eligible for an exchange. To exchange for a different size of Gekko Popout Cover we require you to place a second order for the correct size and we will send you a shipping label for the return. Once we receive the order we will process a refund for the original order.
Shipping returns
To return your product, you should mail your product to:
Gekko Popout Covers
29 Buffalo Rub Place NW
Airdre, AB
T4B 0B7
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an order you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at orders@gekkopopoutcovers.com for questions related to refunds and returns.